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At Urban Volt Bike Sales (“we”, “us”, or “our”), we are committed to protecting your privacy while providing premium electric bikes and cycling accessories worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website urbanvoltbike.com.

1. Information We Collect

We collect information to provide better services to all our customers:

  • Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information, and phone number.
  • Transaction Data: Details about payments to and from you and other details of products you’ve purchased from us.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our website.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To process and fulfill your orders for our electric bikes and accessories
  • To manage payments, fees, and charges
  • To provide customer support and respond to your inquiries
  • To improve our website, products, and services
  • To recommend products that might interest you (like our e-mountain bikes or urban commuter accessories)
  • To comply with legal obligations and prevent fraudulent transactions
  • To administer and protect our business and this website

3. Data Sharing and Disclosure

We may share your information with:

  • Payment Processors: Such as Visa, MasterCard, and PayPal to complete your transactions securely
  • Shipping Providers: To deliver your electric bikes and accessories worldwide
  • Service Providers: Who assist with IT infrastructure, analytics, and marketing
  • Legal Authorities: When required by law or to protect our rights

We never sell your personal information to third parties.

4. Data Storage and Security

Your data security is as important to us as the quality of our electric bikes:

  • All transactions are protected with 256-bit SSL encryption
  • We are PCI-DSS compliant for payment processing
  • Data is stored on secure servers with limited access
  • We implement advanced fraud monitoring systems

While we implement these measures, no electronic transmission or storage is 100% secure.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your data to another service
  • Withdraw consent where we rely on consent to process your data

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Like our electric bikes use advanced technology, our website uses cookies to enhance your experience:

  • Essential Cookies: Necessary for the website to function (e.g., shopping cart)
  • Performance Cookies: Help us understand how visitors interact with our site
  • Functionality Cookies: Remember your preferences (e.g., language)
  • Targeting Cookies: Used to deliver relevant ads about our bikes and accessories

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. International Data Transfers

As we serve customers globally, your information may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our electric bikes and accessories are designed for adults. We do not knowingly collect information from children under 16. If we become aware of such collection, we will take steps to delete the information.

9. Changes to This Policy

We may update this policy as we innovate our products and services. The updated version will be posted on our website with a new “Last Updated” date.

10. Contact Us

For questions about this Privacy Policy or your personal data:

Urban Volt Bike Sales
1230 Stafford Dr, Montgomery, US 36117
Email: [email protected]