Welcome to Urban Volt Bike Sales! We’re here to power your electric biking adventure with premium e-bikes and accessories delivered worldwide. Below you’ll find answers to our most common questions.

About Urban Volt

Who is Urban Volt Bike Sales for?
Our target customers are urban commuters and outdoor enthusiasts looking for:
  • High-quality electric bikes (city, mountain, and folding models)
  • Premium bike accessories (locks, baskets, maintenance tools)
  • Globally-shipped products with reliable delivery
  • Modern, performance-focused cycling solutions
Whether you’re a daily commuter or a weekend trail explorer, we’ve got your ride covered.
What’s Urban Volt’s style and product focus?
We specialize in:
  • Premium electric bikes with global delivery
  • Urban commuting solutions (city bikes, folding bikes)
  • Mountain biking performance (full-suspension and hardtail e-MTBs)
  • Practical accessories (baskets, locks, security)
  • Maintenance essentials (tools, lubricants, care products)
Our style is modern, tech-forward, and adventure-ready.

Product Questions

How assembled are the bikes when they arrive?
All our bikes are shipped 90% assembled. You’ll need to complete minor final assembly which we make easy with included guides. For complex models like full-suspension e-mountain bikes, we recommend checking our online assembly videos.
What’s included with my electric bike purchase?
Each bike comes with:
  • Battery and charger
  • Basic toolkit for final assembly
  • Owner’s manual
  • Warranty information
  • Safety instructions
Some models may include additional accessories – check individual product pages for details.
Can I test ride before purchasing?
As an online retailer, we don’t offer physical test rides. However, we provide detailed specifications, videos, and a 15-day return window if the bike doesn’t meet your expectations.

Shipping & Delivery

Where do you ship to?
We ship globally with our premium delivery network, excluding only a few remote Asian regions. From our warehouse at 1230 Stafford Dr, Montgomery, US 36117, we reach most international destinations.
What are my shipping options?
We offer two shipping methods:
  1. Express Shipping (Recommended)
    – Carriers: DHL or FedEx
    – Delivery Time: 10-15 days after dispatch
    – Cost: $12.95 flat rate worldwide
    – Includes real-time tracking
  2. Free Standard Shipping
    – Carrier: EMS
    – Delivery Time: 15-25 days after dispatch
    – Cost: FREE on orders over $50
    – Our eco-conscious choice with consolidated shipments
Processing time is 1-2 days for all orders.
Will I need to pay customs fees?
International customers should be aware that customs duties or import taxes may apply in your country. These are not included in your order total and are the responsibility of the recipient. Check with your local customs office for estimates.

Payments & Orders

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through our encrypted checkout system.
How do I track my order?
Once your order ships, you’ll receive a dispatch notification email with your tracking number. For Express Shipping (DHL/FedEx), you can track in real-time. EMS tracking may have slightly less detail but will show major checkpoints.
Can I change or cancel my order?
You can request changes or cancellation within 12 hours of ordering by emailing [email protected]. After this window, your order will likely be in processing and we may be unable to make changes.

Returns & Warranty

What’s your return policy?
We offer a 15-day return window from the delivery date. To initiate a return:
  1. Email [email protected] within 15 days
  2. Include your order number and reason for return
  3. We’ll provide return instructions
  4. Once received and inspected, we’ll process your refund
Items must be in original condition with all packaging and accessories.
Do you offer warranties?
Yes! All electric bikes come with a manufacturer’s warranty covering:
  • Frame: Typically 2-5 years
  • Motor and electrical components: 1-2 years
  • Battery: Usually 1 year or 500 charge cycles
Accessories have varying warranty periods – check product details. Our team can help with any warranty claims.
What if my product arrives damaged?
Please inspect your shipment immediately. If there’s any damage:
  1. Take photos of the damaged item and packaging
  2. Email [email protected] within 48 hours
  3. Include your order number and photos
  4. We’ll arrange replacement or repair
Our secure packaging minimizes damage, but we’ll make it right if issues occur.

Still have questions? Our cycling-obsessed support team is ready to help at [email protected]. Ride with confidence with Urban Volt!